About My Research

My scholarship is focused on the interactions that occur between individuals and the public servants who implement public policy. These individuals include the many citizens and noncitizens of all ages, who come into contact with public policy as it is implemented by government officials and those contracted by the government. Public servants—often referred to as street-level bureaucrats in the literature—work on the frontlines of government, delivering services and directly dealing with the people. These public servants embody government to the people.

Although previous studies of street-level bureaucracies have provided understanding on how these bureaucrats perform their work, we still do not know a lot about the interactions they have with individuals and most importantly, what these interactions mean. More specifically, what impact do these interactions have on citizens and noncitizens? What do they learn about government and how do these interactions shape their lives? These are the overarching questions that motivate my research. Within these questions, I explore interactions between children and street-level bureaucrats, unique skills that college students need to prepare them for interactions involved in public service, as well as tools that might improve these interactions for public servants and individuals.

Recent Publications

In Progress

Presentations

  • May 2016

    “Teaching Empathy in Public Administration, Demonstration Project” Panel presentation of research study, course design, and participant experience with Stephanie Dolamore at the Teaching Public Administration Conference, May 2016

  • Mar 2016

    “Empathy and Ethics in Public Servants: The Role of Public Administration Education in Developing Competencies for Collaborative Governance,” with Stephanie Dolamore at the American Society for Public Administration Conference, March 2016

  • Mar 2016

    “The Challenges of Federalism in Implementing U.S. Immigration Policy,” with Jennica Larrison at the American Society for Public Administration Conference, March 2016

  • Mar 2016

    “Exploring the Experiences of Unaccompanied Migrant Children and Their Interactions with Public Administrators: A Profile of Unaccompanied Migrant Children,” with Jennica Larrison at the American Society for Public Administration Conference, March 2016

  • Mar 2015

    “Children & Public Administration: An Assessment of Journal Publications” at the American Society for Public Administration Conference, March 2015

  • Mar 2015

    “Unaccompanied Minors and Public Administrators: Exploring the Factors and Challenges that Impact Their Interactions” with Jennica Larrison at the American Society for Public Administration Conference, March 2015

  • Jan 2015

    “Navigating Multiple Borders: Exploring the Interactions between Migrant Children and Public Servants”with Jennica Larrison at the International Conference on the Geographies of Children, Youth, and Families, January 2015

  • Oct 2014

    “‘We learned more from a three minute record than we ever learned in school:’ Teaching Social Policy with Popular Music” at the Center for Learning, Teaching and Technology’s Teaching and Learning Day, October 2014 (Poster)