Higher education is increasingly moving toward a transactional model where students are customers and professors exist to please their customers. This extends to thinking about administrators as managers (rather than leaders), who are charged with saving money rather than supporting people. This model is devoid of humanity; the experiences of individuals cannot matter in this model.

Transactional models of education identify students as consumers and teachers as retail workers who must please their customers (an inhumane model for retail sales as well as the world of learning). Administrators become managers in this model, looking for cents they can save rather than people they can support. This drains the entire system of its humanity, and leads to decisions at every level where the personhood of a student, teacher, or administrator is diminished